Tier 2 Deskside Technician

*PREREQUISITES*

• Must be a US citizen
• Must Reside in the DMV Area (DC, Maryland, Virginia)
• Must have a minimum of 3-years Experience
• Bachelor's Degree Highly Preferred

PLEASE NOTE: 

• No C2C Opportunities 
• Background check is Mandatory for the position 

General Job Description: Provides onsite Tier 2 deskside and endpoint support services supporting enterprise users within a hybrid federal IT operational environment. Responsible for troubleshooting hardware and software issues, supporting IMAC (Install, Move, Add, Change) activities, resolving escalated user incidents, and providing direct customer-facing technical support aligned to operational service delivery requirements.

Key Responsibilities

• Provide onsite Tier 2 deskside support for enterprise users and operational environments
• Troubleshoot and resolve hardware, software, peripheral, and endpoint issues
• Support IMAC activities including workstation deployment, relocation, replacement, and user setup
• Support onboarding and provisioning activities for new users and devices
• Coordinate escalation and resolution of complex user and endpoint issues
• Support Microsoft 365, endpoint management, and collaboration platform troubleshooting
• Maintain operational ticket updates and documentation within ITSM platforms
• Support conference room, mobile device, and remote access troubleshooting activities
• Coordinate with Service Desk, Systems Administration, Network, and Infrastructure teams on operational issues
• Support operational continuity and customer satisfaction objectives through responsive onsite support activities

Qualifications

• 3+ years supporting enterprise deskside or endpoint support environments
• Experience supporting Windows enterprise workstation environments and Microsoft 365 technologies
• Familiarity with endpoint management platforms such as Intune or Active Directory environments preferred
• Experience supporting hardware troubleshooting, peripheral devices, and mobile device operations
• Familiarity with IT Service Management (ITSM) ticketing platforms
• Strong troubleshooting, customer service, and communication skills
• Experience supporting federal or regulated operational environments preferred
• CompTIA A+, Security+, or equivalent technical certification preferred